NOLUMÉ SKIN SHIPPING POLICY
Last updated: September 2, 2026
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Business days are Monday through Friday and exclude federal holidays.
Once an order enters processing, we may be unable to change or cancel it. Please review your shipping address carefully before completing checkout.
ESTIMATED DELIVERY
After processing, estimated delivery within the United States is generally 7–11 business days. Most orders should therefore arrive approximately 8–10 business days after purchase.
Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, address issues and other circumstances outside our control may affect delivery.
SHIPPING RATES
Orders under $39: $2.99 standard tracked shipping
Orders of $39 or more: Free standard tracked shipping
Any available shipping options and charges are displayed before payment at checkout.
TRACKING
When tracking becomes available, a shipping-confirmation email will be sent to the email address entered at checkout. Tracking information may take up to 48 hours to begin updating after shipment.
Some orders may be handled by third-party fulfillment and logistics partners. The final carrier is determined by the fulfillment partner based on the destination and available service.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address.
To request an address correction, contact nolumeskin@gmail.com immediately after ordering. We cannot guarantee that an address can be changed after processing begins.
Nolumé Skin is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer. Additional shipping charges may apply if an order must be resent.
DELAYS
If we learn that an order cannot ship within the stated timeframe, we will contact the customer with a revised estimate. The customer may accept the revised timeframe or cancel the unshipped order for a full refund.
LOST OR STALLED PACKAGES
If tracking has not updated for 10 business days, contact nolumeskin@gmail.com with your order number. We will investigate the shipment with our fulfillment or delivery partner.
If a package is confirmed lost in transit, we will provide an appropriate replacement or refund.
PACKAGES MARKED DELIVERED
If tracking shows delivered but the package cannot be located, please:
-
Verify the shipping address on the order.
-
Check around the delivery location.
-
Ask household members or neighbors.
-
Allow 48 hours because some carriers mark packages delivered shortly before arrival.
If the package still cannot be located, contact nolumeskin@gmail.com so we can investigate.
DAMAGED SHIPMENTS
If an order arrives damaged, incorrect or incomplete, email nolumeskin@gmail.com within seven days of delivery. Include your order number and clear photographs of the product, packaging and shipping label.
CONTACT
For shipping questions, contact:
Nolumé Skin
nolumeskin@gmail.com
Please allow up to two business days for a response.
NOLUMÉ SKIN RETURN AND REFUND POLICY
Last updated: September 2, 2026
RETURN WINDOW
Return requests must be submitted within 30 calendar days after confirmed delivery.
To qualify for a standard return, the product must be:
• Unopened and unused
• In its original packaging
• In resalable condition
• Accompanied by the order number or other proof of purchase
Because our products are intended for personal skincare use, opened or used products cannot ordinarily be returned for hygiene and safety reasons. This restriction does not apply when a product arrives damaged, defective or incorrect.
REQUESTING A RETURN
Before sending anything back, email nolumeskin@gmail.com with:
• Your full name
• Order number
• The item being returned
• The reason for the return
• Photographs if the product is damaged, defective or incorrect
If the return is approved, we will provide return instructions and the correct return address. Do not return a product to the address printed on the original shipping package unless Nolumé Skin specifically instructs you to do so. Unauthorized returns may not be accepted.
RETURN SHIPPING
For standard returns, the customer is responsible for return-shipping costs.
If we sent an incorrect item or the product arrived damaged or defective, Nolumé Skin will provide return instructions and cover reasonable return-shipping costs when a return is required.
Original shipping charges are nonrefundable unless the order was incorrect, damaged or defective due to our error.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Inspect your order after delivery. Contact nolumeskin@gmail.com within seven days if the product is damaged, defective, incomplete or different from what was ordered.
Include clear photographs of the product, packaging and shipping label. After reviewing the claim, we may offer a replacement, refund or another appropriate resolution.
REFUNDS
Approved refunds are issued to the original payment method after the return is received and inspected.
Please allow up to five business days for Nolumé Skin to process an approved refund. Banks and payment providers may require an additional 5–10 business days to display the credit.
If more than 15 business days have passed since we approved your refund, contact nolumeskin@gmail.com.
CANCELLATIONS
Cancellation requests should be emailed to nolumeskin@gmail.com as soon as possible, preferably within 12 hours after purchase.
We will attempt to honor cancellation requests, but cancellation is not guaranteed once processing or fulfillment has begun. If the order has already shipped, the normal return requirements apply.
ORDER CHANGES
We cannot guarantee changes to products, quantities or shipping addresses after an order is submitted. Contact nolumeskin@gmail.com immediately if a correction is needed.
EXCHANGES
We do not offer direct exchanges. If an unopened product qualifies for a return, return it according to this policy and place a separate order for the desired item.
PRODUCT REACTIONS
Skincare products can affect individuals differently. Review the complete ingredient list and perform a patch test before regular use.
Discontinue use if irritation occurs. You may contact nolumeskin@gmail.com regarding the order, but individual product compatibility does not automatically qualify an opened or used product for a refund unless required by applicable law.
NON-RETURNABLE ITEMS
The following cannot ordinarily be returned:
• Opened or used personal-care products
• Products returned more than 30 days after delivery
• Products without their original packaging
• Items damaged through misuse, improper storage or unauthorized alteration
• Gift cards
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.
CONTACT
Nolumé Skin
nolumeskin@gmail.com
Please allow up to two business days for a response.